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| How can I place an order for a Premium Service of VivahKalash.com? |
To order a premium service, please follow the following steps:
- Login to your My VivahKalash Account.
- Click on Membership Options on the left of your screen and chose the appropriate Premium Membership.
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| What are the different ways of payment accepted by VivahKalash.com? |
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| Can I pay online using my credit card? |
Yes you can. We accept all leading credit cards. Click here to pay online
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| Is online Credit Card payment on VivahKalash.com Matrimonials secure? |
| Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time. |
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| What types of credit cards are accepted for payment? |
We accept all leading credit cards, including Master, Visa, Amex, and more.
Click here to place an order for your Premium Membership
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| I placed an order, and afterwards I was given an Order ID. What is an Order ID? |
The Order ID uniquely identifies the matrimonial order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Relations team at VivahKalash.com your Order ID will help the team to quickly track your order details
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| How long does it take to activate my matrimonial account after I place an order? |
If you pay for the order using a credit card, then the account is activated within 12 hours. But if you pay using a cheque, demand draft or a bank draft then the account is activated within 5 working days.
Click here to place an order for your Premium Membership
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| I have already paid for my premium membership but my matrimonial account is still not active. Why? |
If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Premium Matrimonial Membership will be activated only once we receive the payment. We will notify via email you once we receive payment and activate your premium Membership. So please be patient.
Optionally, if you made payment via your credit card online, and your account is still not active, then it is possible that we suspect a violation of our service agreement or require some more information from you. Also, it sometimes takes upto 12 hours for notification to reach us. Once again, we will get in touch with you via email regarding the status of your account so please be patient.
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| What is the refund policy of the VivahKalash.com matrimonial service? |
| Since VivahKalash.com allows it's members to communicate with other members before they pay, we generally do not refund membership fees. This policy while providing value for money for VivahKalash.com members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of VivahKalash.com management. |
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